ClickToAssist: An AI-Driven Platform for Transforming Uganda’s Informal Service Economy through Contextual Algorithmic Matching
Edition: Vol. 1, Issue 1
Uganda’s informal service sector—employing 70% of working Ugandans—suffers from severe market fragmentation characterized by trust deficits and information asymmetry. We developed ClickToAssist, an AI-powered platform engineered specifically for Uganda’s context. Through field testing across Kampala with 250 verified service providers and 1,200 customers, we implemented community-based verification and culturally intelligent…
